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Protect your Internet Devices with IBM’s new Quad9 Service

Quad9 LogoIBM offers a free DNS service that will help protect your computers, tablets, smartphones and other internet connected devices from malicious attack.

Whats a DNS service?

Computers talk to each other on the internet by using IP addresses. When you want to go to say your computer contacts a Domain Name Server or DNS server and simply asks the server what the IP address for com is. The server will return a IP address such as, your computer then contacts that IP requesting Googles website.

Why is QUAD9 better?

Here is a excerpt from the Quad9 website describing how it works.

Quad9 routes your DNS queries through a secure network of servers around the globe. The system uses threat intelligence from more than a dozen of the industry’s leading cyber security companies to give a real-time perspective on what websites are safe and what sites are known to include malware or other threats. If the system detects that the site you want to reach is known to be infected, you’ll automatically be blocked from entry – keeping your data and computer safe.

Your network already has a DNS service provided by your internet service provider. You can however change your DNS server settings to use the QUAD9 service. Giving all your devices on your network a layer of protection against malicious websites. This will help protect your devices from viruses, malware, ransom-ware and other things that are bad on your computer.

How to setup Quad9

The instructions to set this up can be found on the Quad9 website its very simple.
The best way to set this up is to add the DNS server addresses to your router, that way all the devices on your network are protected.

If you need help setting things up give as a call 602-456-0064.

Another Fake Virus Scareware Scam

I’ve received two phone calls today with similar sounding circumstances. Apparently a screen will pop-up on a your browser telling you that you have been infected with a virus and you must pay to have it removed. It will ask for personnel information, payment information & your phone number. It will also not allow you to close the webpage. Once you have entered your information you will receive a phone call discussing your payment information and terms on service with them. Do not fall for this it is a scam being run by unethical people overseas. If your browser will not close when this popup occurs follow the directions listed HERE.

You Have Been Hacked – SCAM

This is very common I get calls about it at least once a week. The websites locks your browser and displays a message stating there is some type of problem with your computer,You Have Been Hacked - SCAM
sometimes it plays an alarm sound or a voice message stating there is some type of problem with your computer. It then displays a toll free number to call, if you call you will get a hold of some one wanting $200-$300 to “fix” your computer. This is a scam and in all likely hood there is nothing wrong with your computers. Check out this video about the scam on NBC News. While in the video it states that the business is being closed I have a feeling this isn’t the only one out there.

How to get this off your computer:

  1. Press Ctrl-Alt-Delete on your keyboard at the same time
  2. Select TASK MANAGER
  3. Find the brower that you were using on the list (Chrome, FireFox, Internet Explorer)
  4. Click on the browser name so its high lighted
  5. At the bottom of the box there is a END TASK button click on it
  6. If there are anymore listings of your browser click on them so there high lighted then END TASK until there all gone.
  7. Open your browser again if is asks “Do you want to restore website?” Click no or it will reload the SCAM site and you will have to start over

If you use your computer for online banking, bill paying or managing your stocks I strongly advise you purchase a quality anti-virus product.

Should I Upgrade to Windows 10? YES!

Windows 10 is a great operating system. It is a faster and more efficient operating system over Windows 7 and slightly faster then Windows 8.1, gone is the big purple Start Menu of Windows 8, that has been replaced with a more useful Windows 7-ish menu. Windows 10 is significantly more secure then Windows 7 or Windows 8.

There are all the rumors flying around about how Microsoft is now spying on you with Windows 10. The scoop is Microsoft has released updates to all of there operating systems (Windows 7 & 8) that track user and operating system metrics. Things like how many times a user uses a certain feature or turns a feature off, also the type of hardware in use CPU speed, how much ram a system has. This is all anonymous usage data it doesn’t track your identity or bank account information, its simply “anonymous user, turned on feature Y, with an i3 CPU & 4GB of ram”. Microsoft uses this data to build a better product in future updates. Most newer operating systems manufactures monitor user metrics even on your smart phone. The upgrade does not usually break anything, there are a few pieces of older software that will not work any more because they are not compatible with Windows 10 but that rarely happens. If you have upgraded to Windows 10 and found your computer to no longer function it is usually because the previous operating system had problems to begin with, more often I find that an upgrade to Windows 10 will usually clear up a lot of underlying problems. So my recommendation is to upgrade before the July 29th deadline so that the upgrade is free. That being said the one thing I don’t like about Windows 10 is the new Edge browser that has replaced the familiar Internet Explorer “E”. Internet Explorer is still there Microsoft has just hidden it, so click on the search box in the lower left corner next to the start flag and type “Internet Explorer” the more familiar looking IE icon should show up next to Internet Explorer right click on Internet Explorer and select pin to “Pin to Task bar”, there you go…. So get to upgrading.

Any problems or want us to upgrade for you give us a call.Windows 10 Desktop

Windows 10 Upgrades

windows-10-logoAs many of you know Microsoft has released Windows 10 free for one year.  We have already upgraded a dozen computers with perfect results. Sometimes there is a occasional driver missing on older computers but that can usually be remedied. The interface is more user friendly then Windows 8, over all Windows 10 is new, fast, stable operating system. If don’t want to wait in line for Microsoft to slowly roll out the update to your computer or would like help with the upgrade give us a call. We will upgrade your computer to Windows 10 for a flat rate of $60, you don’t even have to leave your house as we can do the entire upgrade remotely.

Your Home Router Not Secure

An exploit has been found in the NetUSB module on many home routers. Most manufacturers have released a firmware update to fix the issue. However NetGear has stated that there is no fix for many of there router. NetUSB suffers from a remotely exploitable kernel stack buffer overflow. Because of insufficient input validation, an overly long computer name can be used to overflow the “computer name” kernel stack buffer. This results in memory corruption which can be turned into arbitrary remote code execution.

The attacker would have to have access to your local network to effect this exploit. If your router is one of the effected and you provide public Wifi service you should upgrade your firmware if a update is available or replace your router.

The vulnerability has been verified to exist in most recent firmware versions of the following devives:Router

TP-Link TL-WDR4300 V1
TP-Link WR1043ND v2

Furthermore we’ve identified NetUSB in the most recent firmware version of the
following products (list is not necessarily complete!):

D-Link DIR-615 C
TP-LINK Archer C2 V1.0 (Fix planned before 2015/05/22)
TP-LINK Archer C20 V1.0 (Not affected)
TP-LINK Archer C20i V1.0 (Fix planned before 2015/05/25)
TP-LINK Archer C5 V1.2 (Fix planned before 2015/05/22)
TP-LINK Archer C5 V2.0 (Fix planned before 2015/05/30)
TP-LINK Archer C7 V1.0 (Fix planned before 2015/05/30)
TP-LINK Archer C7 V2.0 (Fix already released)
TP-LINK Archer C8 V1.0 (Fix planned before 2015/05/30)
TP-LINK Archer C9 V1.0 (Fix planned before 2015/05/22)
TP-LINK Archer D2 V1.0 (Fix planned before 2015/05/22)
TP-LINK Archer D5 V1.0 (Fix planned before 2015/05/25)
TP-LINK Archer D7 V1.0 (Fix planned before 2015/05/25)
TP-LINK Archer D7B V1.0 (Fix planned before 2015/05/31)
TP-LINK Archer D9 V1.0 (Fix planned before 2015/05/25)
TP-LINK Archer VR200v V1.0 (Fix already released)
TP-LINK TD-VG3511 V1.0 (End-Of-Life)
TP-LINK TD-VG3631 V1.0 (Fix planned before 2015/05/30)
TP-LINK TD-VG3631 V1.0 (Fix planned before 2015/05/31)
TP-LINK TD-W1042ND V1.0 (End-Of-Life)
TP-LINK TD-W1043ND V1.0 (End-Of-Life)
TP-LINK TD-W8968 V1.0 (Fix planned before 2015/05/30)
TP-LINK TD-W8968 V2.0 (Fix planned before 2015/05/30)
TP-LINK TD-W8968 V3.0 (Fix planned before 2015/05/25)
TP-LINK TD-W8970 V1.0 (Fix planned before 2015/05/30)
TP-LINK TD-W8970 V3.0 (Fix already released)
TP-LINK TD-W8970B V1.0 (Fix planned before 2015/05/30)
TP-LINK TD-W8980 V3.0 (Fix planned before 2015/05/25)
TP-LINK TD-W8980B V1.0 (Fix planned before 2015/05/30)
TP-LINK TD-W9980 V1.0 (Fix already released)
TP-LINK TD-W9980B V1.0 (Fix planned before 2015/05/30)
TP-LINK TD-WDR4900 V1.0 (End-Of-Life)
TP-LINK TL-WR1043ND V2.0 (Fix planned before 2015/05/30)
TP-LINK TL-WR1043ND V3.0 (Fix planned before 2015/05/30)
TP-LINK TL-WR1045ND V2.0 (Fix planned before 2015/05/30)
TP-LINK TL-WR3500 V1.0 (Fix planned before 2015/05/22)
TP-LINK TL-WR3600 V1.0 (Fix planned before 2015/05/22)
TP-LINK TL-WR4300 V1.0 (Fix planned before 2015/05/22)
TP-LINK TL-WR842ND V2.0 (Fix planned before 2015/05/30)
TP-LINK TL-WR842ND V1.0 (End-Of-Life)
TP-LINK TX-VG1530(GPON) V1.0 (Fix planned before 2015/05/31)
Trendnet TE100-MFP1 (v1.0R)
Trendnet TEW-632BRP (A1.0R)
Trendnet TEW-632BRP (A1.1R/A1.2R)
Trendnet TEW-632BRP (A1.1R/A1.2R/A1.3R)
Trendnet TEW-634GRU (v1.0R)
Trendnet TEW-652BRP (V1.0R)
Trendnet TEW-673GRU (v1.0R)
Trendnet TEW-811DRU (v1.0R)
Trendnet TEW-812DRU (v1.0R)
Trendnet TEW-812DRU (v2.xR)
Trendnet TEW-813DRU (v1.0R)
Trendnet TEW-818DRU (v1.0R)
Trendnet TEW-823DRU (v1.0R)
Trendnet TEW-MFP1 (v1.0R)
Zyxel NBG-419N v2
Zyxel NBG4615 v2
Zyxel NBG5615
Zyxel NBG5715

Based on information embedded in KCodes drivers we believe the following vendors are affected:
Ambir Technology
Encore Electronics
Western Digital

Sometimes NetUSB can be disabled via the web interface, but at least on NETGEAR devices this does not mitigate the vulnerability. NETGEAR told us, that there is no workaround available, the TCP port can’t be firewalled nor is there a way to disable the service on their devices.

Used Laptops

I have a few nice used Lenovo t420’s. Theses are nice business grade laptops with Intel i5 CPU’s.

Upgrade your computer with a Solid State Drive



Upgrading your computer with a SSD can vastly improve performance on a desktop or a laptop. SSD stands for SOLID STATE DRIVE it stores data electronically on non-volatile memory rather than by the electro-mechanical design used in modern hard disk drives. SSD’s do not have mechanical spinning media that limit speed and drain battery life on a laptop. They can breath life into desktops and laptops making them run faster then they did when they were new. For on the go laptop users they will speed up your computer and give you a boost in battery life as most SSD’s use less power than a hard disk drive. At the time of this writing the cost to upgrade most computers is $180 to $210 depending on the size of the SSD that is installed. Contact us and we can get your computer upgraded.

Windows 10 Free!

Microsoft has announced today that Windows 10 will be a free upgrade to all Windows 7 and Windows 8.1 users for the first year after release. Microsoft said that Windows 10 will be released later this year (expected Summer of 2015).

Why your wireless router is not secure (Wi-Fi Protected Setup)

Wifi WPS logo

Wifi Protected Setup

If your wireless router has WPS (Wi-Fi Protected Setup) turned on, you need to turn it off. Just about any wireless router sold in the past 5 years has this feature, and they usually come with the feature turned on. Security researchers have recently discovered that many of the chips used in wireless routers are flawed allowing a hacker to gain access to your wireless router and possibly your computer. Users who are concerned about there computer security should turn this feature off. If you need help with this feel free to contact us and we can secure your wireless network.

Used Computers
Used laptops for sale
Customer Reviews
West Valley Tech customer reviews picture link
Surprise, AZ Location | 602-456-0064
West Valley Tech
13954 W Waddell Rd #103-263
Surprise, Arizona 85379

Monday8:30 AM - 6:30 PM
Tuesday8:30 AM - 6:30 PM
Wednesday8:30 AM - 6:30 PM
Thursday8:30 AM - 6:30 PM
Friday8:30 AM - 6:30 PM
Saturday12:00 PM - 4:00 PM

On the northwest corner of Litchfield Rd and Waddell Rd next to the Frys grocery store, inside The UPS Store.

Also available by appointment after hours.

West Valley Tech Location's